RigForge
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The help desk

RigForge Support

On this page 6 sections

RigForge is an AI-assisted vehicle concept studio for iPhone and iPad.

Email: tnicedesign@gmail.com

When contacting support, include your RigForge account ID from Your account and a short description of the issue. Do not send your password, payment-card information, Apple ID password, private authentication codes, or sensitive personal information.

Account and sign-in

  • Sign in with Apple: If Apple sign-in does not complete, confirm that you are signed into iCloud, have a network connection, and have not disabled Sign in with Apple for RigForge.
  • Email verification: Open Credits and use Send verification email, then return to the App and refresh.
  • Password reset: Use Forgot password on the email sign-in screen.
  • Private relay email: Apple users may see an address ending in privaterelay.appleid.com. The RigForge account ID is the most reliable identifier to share with support.

Generation and credits

  • One generated image uses one credit.
  • If generation fails, the reserved credit is returned automatically.
  • Only one generation can run at a time for an account.
  • If an image appears stuck, keep the App connected, wait a few minutes, then reopen the gallery or account screen.
  • Never submit sensitive or confidential information in a vehicle design description.

Purchases

Apple processes in-app payments. If a completed credit purchase is not reflected:

  1. Open Your account → Credits.
  2. Tap refresh or reopen the screen so pending Apple transactions can be verified.
  3. Confirm you are signed into the same RigForge account used for the purchase.
  4. If the issue remains, contact support with your RigForge account ID and the approximate purchase date. Do not send payment-card details.

Refund requests are handled under Apple’s policies. If Apple refunds or revokes a purchase after credits were used, the corresponding credit amount may be deducted from the RigForge balance.

Saving and retaining rigs

Generated images remain in the private cloud gallery for 30 days. Save favorites to Photos before they expire.

If Save to Photos fails:

  1. Open iOS or iPadOS Settings.
  2. Find RigForge.
  3. Allow Photos access needed to add images.
  4. Return to the App and try again.

Images already saved to Photos are not removed when the cloud copy expires.

Delete your account

Open Your account, select Delete account, confirm, and complete reauthentication if requested. This permanently removes the account and associated cloud-generated images and forfeits remaining credits. Limited transaction and anti-abuse records may be retained as described in the Privacy Policy.

If the in-app deletion flow is unavailable, email tnicedesign@gmail.com from the account email or include the account ID displayed in the App.

Privacy choices

You may request access, correction, or deletion of personal information by emailing tnicedesign@gmail.com. We may need to verify that the request belongs to the account holder.

Read the Privacy Policy and Terms and Conditions.